Where does Nly by Nelly Soldes ship?
Shop from our U.S. site to ship to all 50 US states and to US territories, including America Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau and the U.S. Virgin Islands and to APO/FPO.
We do not ship to hotels or freight forwarders – these orders will be canceled.
Can I ship to different addresses in the same order?
No, we aren’t able to offer multiple-address shipping within one order.
Do you offer weekend delivery?
All packages are delivered Monday through Friday only.
Can’t find your package after getting a notice of delivery?
Please allow 48 hours after the carrier indicates it was delivered – there’s a chance it’s still in transit. We recommend you check around your entrances as carriers may place in different locations. If after 48 hours you’ve not received your package, please call us at or contact us via email at [email protected] and we’ll help you sort it out.
I didn’t receive all the items I ordered – where are they?
If your order contains multiple items, they may arrive in different packages on different dates. You will receive a separate shipping confirmation email and/or text message for each package.
Do you offer exchanges?
We currently do not offer exchanges. If you need a different size, color or style, we suggest returning your items and placing a new order for the product you desire as soon as possible. We don’t replenish most of our items so once they are sold out, they won’t come back into stock.
What items are not returnable?
Worn, used, washed and/or outside 30 days from date of purchase.
When will my return be processed?
All returns are processed within 10-14 business days from the date the package is delivered to our facility. Please save your return tracking number to track your order. Once your return is processed, you will receive an email notification confirming your refund amount. Please allow up to 3-4 weeks for your return to be processed and a refund to be issued.